In an email conversation with Joe Potts, inspired by a comment on my Freakonomics review, the idea that information assymetry and knowledge management might be on opposite sides of the fence came up. My thoughts on this follow.
All in knowledge management
In an email conversation with Joe Potts, inspired by a comment on my Freakonomics review, the idea that information assymetry and knowledge management might be on opposite sides of the fence came up. My thoughts on this follow.
A client sent an article about knowledge management in call centers from Call Center Magazine, "Find the Needle. Organize the Haystack."
Jeff Oxenford runs into the same trouble that anyone involved in knowledge management runs into: What is knowledge? (and what is knowledge management).
"Know how: Managing knowledge for competitive advantage" by Terry Ernest-Jones is an interesting survey and discussion of where knowledge management is headed from the perspective of senior leaders in western European businesses.
Shawn Callahan at Anecdote mentions that "Chip Goodyear says $8.5B profit partly due to communities of practice efforts."
David Weinberger always has thoughtful comments on a wide range of topics. Today it is "Knowledge is the neverending conversation."
The latest AOK Star Series with Piero Formica, starting now, highlights "Public-Private Partnerships for Knowledge Dissemination and Transfer."
In an environment where everyone knows the goal of the system, collaboration become the way of doing business. People know what their roles are and how they support the goal. [Update: Article no longer free.]
Joy London highlighted an interesting article about the value of conversation in knowledge-intensive firms.
I was catching up on some reading on a flight and came across a KM article on "Knowledge management mechanisms of financial service sites." They have an interesting question, but the execution left me thinking that this isn't knowledge management.
Dinesh Tantri talks about a new approach to best practices within in his organization where employees are encouraged to challenge best practices and work out their resolution within communities tied to those practices.
Godfrey Parkin hits on the topic of knowledge retention in "Knowledge managing the retirement brain drain" based on an Accenture survey. I also uncover a David DeLong article that suggests some quantifiable impacts of knowledge loss due to brain drain.
Joy London at excited utterances points to an Interview: Former CKO at Kirkland & Ellis from a knowledge management class at George Mason University. It turns out the professor has posted all the interviews, including mine.
I found Carol Kinsey "Goman's Five reasons people don't tell what they know" from June 2002. The short version is: power, insecurity, trust, fear, and "no one else does it."
The March/April 2002 issue of Ivey Business Journal had a piece by Nancy Dixon, "The Neglected Receiver of Knowledge Sharing." Dixon presents a helpful perspective to the concept of knowledge sharing, and one that I've heard in pieces previously. The discussion also makes it clearer why best practice databases have such a hard time of it in the KM community.
A review of Andrew Hargadon's "How Breakthroughs Happen: The Surprising Truth About How Companies Innovate." I'd recommend this book for anyone interested in the general topic of innovation as well as for Hargadon's insights on how people interact and even a few comments about knowledge management.
An interesting paper by Sveiby et. al., "Knowledge Management and Growth in Finnish SME's," shows a positive correlation between KM and long-term sustainable growth of the companies.
Malcolm Ryder discusses the importance of collaboration and analytics for decision making in the operations environment: "Collaboration and Analytics: driving production with intelligence."
Last week Euan Semple said that KM is hogwash. This is an ongong discussion in the KM community and the larger community of skeptics.
Dinesh Tantri of Organic KM found "KM survey results-Economist Intelligence Unit." Dinesh found this interesting for the use of the word "actionable." I find this interesting as an expert in knowledge management and after spending my first week in Goldratt School.