Joy London at excited utterances highlighted an interesting article about the value of conversation in knowledge-intensive firms. Can We Talk? Knowledge Sharing Conversations
For the technology-impaired, Brian Bailey, KM consultant (and former knowledge manager at Gadens), provides eight ways to share knowledge through good ol' conversations.
Conversations as Knowledge Sharing
(1) Talk about what fascinates your clients
(2) Scenarios analysis and strategic planning
(3) Client planning meetings and reviews
(4) Expert briefing sessions
(5) Cross practice briefings
(6) Competitor briefings
(7) Incorporate experiences into reviews
(8) Communities of practice
I read the deliberate use of knowledge and experience in conversation in this article. The more an organization deliberately recognizes the value of learning from one another, the more they need to go after this capability.