Welcome to Knowledge Jolt with Jack. This is where I have been keeping
my ongoing thoughts about knowledge management,
Theory of Constraints, and
related topics since 2004.
One of my biggest interests is how these techniques can help the individual
perform better in their role, and then how that individual performance can roll
up to a higher-level business performance. Because if individuals cannot
do well, there is no chance that the organization can do well.
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What follows are excerpts of my recent blog entries. Click through for the full text.
Are you suffering the effects of fluctuation? Or are you Focusing on constraints?
The Goal has helped companies of all shapes and sizes. There is a podcast with Erik Prince of Blackwater (the defense contractor) who sites The Goal as helping him grow the business.
“He who receives ideas from me, receives instruction himself without lessening mine; as he who lights his taper at mine receives light without darkening me” -Thomas Jefferson
A colleague has been thinking about this topic and now in any of his (brief) emails attaches a signature that links to the Email Charter. Be smart about email.
I don't think many people are paid to read email. But looking at the inboxes of the world, and it seems we spend a lot of time doing it. If you are tired of getting so much email, look to yourself first: stop sending so much!
John Kotter's A Sense of Urgency is completely focused on the first of his eight step change model. The book describes the basic problem (too much complacency and false urgency; not enough urgency), describes a high level strategy to create urgency, and gives four tactics to help increase urgency.
This one sounds like it could be pulled from The Onion, but it isn't. A button to make Do Not Disturb really come to life.
I've known for a long time that the questions one asks - or the way those questions are framed - elicit very different responses. I learned more about this in "The Art of Powerful Questions (catalyzing insight, innovation, and action) by Eric E Vogt, Juanita Brown and David Isaacs (published 2003).
Last week I had the wonderful opportunity to see a blog-friend, Martin Röll, who has been visiting Boston and the US on business. The specific meeting point was an introductory session on the Art of Hosting conversations that matter.
I picked up Steve Tendon and Wolfram Muller's Tame the Flow: Hyper-Productive Knowledge-Work Management shortly after the TOCICO conference in June, and every time I pick it up I glean a different take on the embedded ideas. I enjoyed the thinking here, particularly since I am seeing more and more project management that is all about managing the flow of knowledge work.
We've all seen W. Edwards Deming quotes and articles in a variety of management communities. Here's a video of him talking about his Five Deadly Diseases of management.
"Were you reading a business book written as a graphic novel?" Yep. It was _Commitment_ by Olav Maassen, Chris Matts, and Chris Geary. It is an interesting take on project management with a focus on real options, a topic that I've been obliquely aware of.