The first official day of the TOCICO conference started with a keynote from Kaoru (John) Watanabe talking about the long history of TOC implementations at Hitachi, "Enterprise wide TOC Implementation at $83B Conglomerate."
All tagged lessons learned
The first official day of the TOCICO conference started with a keynote from Kaoru (John) Watanabe talking about the long history of TOC implementations at Hitachi, "Enterprise wide TOC Implementation at $83B Conglomerate."
Great find by Michael Krigsman on project management lessons in an academic paper. Nice reminder that idleness is only a problem when it is attached to value in the organization: idle projects / products.
"Lessons are learned only when behavior changes, not when the example is dropped into a database."
A new HBS working paper by Deishin Lee and Eric Van den Steen, "Managing Know-How," looks at companies that keep best practices and model employee use of the best practices and company decisions about recording new practices with an economic model.
Andy Roberts posted some questions about designing Frequently Asked Questions (FAQ) pages to a couple mailing lists and to his blog. Specifically, he was looking for advice on structuring long FAQ's. Here are some of my thoughts.
FCW.com has an article on Army lessons learned that focuses on their Army Knowledge Management program, which appears to be successful. The program itself seems to be heavily techno-centric.
Kent Greenes writes "Learning fast to stay relevant in a flat world." It's a nice, brief description of the Lessons Learned process as practiced by the Army and as described in Learning to Fly. I also like the link Kent makes to the importance of learning and reflection.