Are successes because of the design or despite the design? What about failures?
All tagged failure
Are successes because of the design or despite the design? What about failures?
Erik Hollnagel does Cognitive Systems Engineering research in the area of human performance and accident analysis / prevention. He has a brief write-up on The principle of Efficiency-Thoroughness Trade-Off (ETTO) that I found interesting. The bottom line: it is the system that has to be diagnosed to understand why an efficient "short cut" failed when it normally worked just fine.