The HBR Guide to Dealing with Conflict by Amy Gallo is a quick read, directly on topic. As I read the book, it became clear that my idea of “conflict” has been colored by my close work with Theory of Constraints and the way TOC thinking processes talk about conflict and conflict resolution. The conflicts in this guide are the interpersonal conflicts we run into all the time in business, be they created by disagreements on the what (task) or how (process) of work, or who is ultimately responsible (status) - which often devolve into relationship conflicts. The TOC perspective on conflict is more about understanding the system which creates the conflict, rather than resolving the personal challenges that result from the conflict. Both aspects are important to successful business.