Performance Indices - E-Banking Index
Data shows response time and availability of banking website. While the list doesn't cover all major banks, it is a sad statement that the average time to download an account balance report is five times longer than their response times for the Business 40 and Government 40 indices. (Those are response times on home page downloads.)
Found through Banking Web Sites Show Big Gaps in Performance in the August 11, 2003 issue of ComputerWorld.